Faq

 

What are the payment methods available?


MyAreaDesign.it accept international payments with:
• Wire Bank Transfer

PayPal

• Credit Card

 

What should I do to the delivery of goods from the delivery man?

 

You must do the following things:

Upon reception of the ordered products the customer will have the responsibility to check that the number of packages is as specified in the delivery note, to verify the integrity of the packaging, the presence of any signs of break-ins, which are not pinched or wet and without noise or alterations that do suggest an anomaly to the content. If he experiences any of these cases, the customer is required to affix the term "goods unchecked" in the specific fill of the courier documents (DDT), also specifying the type of abnormality found. After delivery the customer has 7 (seven) days to notify to MyAreaDesign.it if the product has been received damaged. In the event that there are no abnormalities detectable from the outside, the customer, is affixed by the clause " goods unchecked, intact neck", readable immediately below his signature. Within 7 days, the customer must notify the reception of damaged goods even in the presence of packaging without visible alteration at the time of delivery. After this time no claims will be considered.

 

The courier contact me by phone prior to delivery?

 

The courier is not obliged to contact the recipient of the goods, even if you request in notes at checkout. It is possible to contact (after expedition) the c/o the competence courier subsidiary to facilitate delivery.

 

How could I return a product?

 

Make a simple communication by e-mail to the address cinzia@myareadesign.it about the need to give back products received. For cases related to the reception of goods accepted as "goods unchecked", or in cases in which the customer finds flaws only after opening the package, subject to acceptance of claims, return costs to MyAreaDesign.it are at the expense of MyAreaDesign.it who will use the same courier that for the first shipment. The customer still has the responsibility to repackage the damaged product with the original packaging received at the first shipment, to permit their transportation again. Couriers do not accept goods without packaging. This is MyAreaDesign.it responsibility to contact both the customer and the courier to make an appointment for pickup.

 

Can I withdraw from the purchase?


Absolutely. And this is what the Italian law requires Italian about distance sales. You just have to follow these steps:
• make a statement, to the e-mail address info@myareadesign.it to the desire to withdraw, indicating the bank data for refund of paid sums.
• the product/s will be promptly sent to the Seller by the Customer:
- carefully packaged,
- in their original and intact packaging,
- possibly inserted in a second package/box,
- equipped with all the original documentation of the Producer,
- without trace of use,
- clean as originally
- no scratches, dents or damages of any kind.
• under the law, the shipping costs and responsibilities during transport / shipping are bore by the customer (it is required to ensure the products during transport).

Even if one of the clauses mentioned above wasn't respected, MyAreaDesign.it reserves one's right to refuse withdrawal.

 

I'd like to buy more items, could I have a customized quotation?

 

Sure, you can send your request by clicking HERE


Or filling the form FAX that you can finds HERE



What are the delivery times?

Times of arrival of goods at MyAreaDesign.it warehouses can vary on the basis of supplier. They may be subject to little changes as well in advance that in postponement, in which case MyAreaDesign.it will inform the customer via e-mail or, in special cases, also by telephone. Keep in mind that the arrival in stores MyAreaDesign.it all product packaging and content is controlled. For some of these MyAreaDesign.it also takes steps to strengthen or replace the packing. That can involve a shift of one or two day for shipping, but think we gave better guarantees to our customers.

What does "to order" mean?


That means that MyAreaDesign.it can deliver the item in the schedule as soon as possible. Our warehouses of more than 8.000m² allow us to have wider availability of products in stock for many items (often very large), but obviously it is not always possible to have availability of all items (over 50,000 in the price list) in all its variants . In the event that an item is available in our warehouses, the goods are delivered in 2-3 working days in Italy and in foreign countries 5-7 days. Whether not available, delivery times vary depending on the supplier, between 1 and 6 weeks. If you need a fast delivery is always advisable to ask for availability before making your purchase at info@myareadesign.it


Is it possible to change an order?


It is possible to can change orders consistent with the specific needs and requirements of each individual vendor. Therefore, we invite customers to contact the Customer Service of MyAreaDesign.it, by telephone or e-mail, to evaluate each case in the appropriate timing.


Delivery on the floor is possible?


Due to the high cost to the couriers for this service, as also by the type of goods for sale, MyAreaDesign.it has chosen to not offer it. Delivery is always and only at street level.


Can I request delivery to an address different from the billing address?


Of course, in the check-out, you can enter a delivery address different from the registration / billing.









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